Sportpesa Kenya Review: Best Sports Betting Experience on Mobile

The sportsbook receives mixed reviews from players:

On the positive side, some players praise the competitive odds, wide variety of betting markets, and fast payout of winnings. As Peter Jordan wrote, «Best prices, quick pay out, same process at most sites passport and proof of address.»

However, it seems to have its share of issues with security restrictions around withdrawals. Several reviewers complained about overly burdensome identity verification checks when trying to withdraw money, even after already being verified. One player called it «a dictatorship» when his account was permanently closed simply for logging in from a different IP address during the pandemic.

The company also appears to arbitrarily close some accounts without sufficient explanation or chance for recourse from the player. Billy Smith lamented, «Three years cool then they Banned me for Nothing.» And Brian Bedondi slammed their practice of closing new accounts immediately: «Jokers. Avoid.»

Multiple reviewers also criticized Sportpesa’s customer service as being unhelpful or nonresponsive. Although a few mentioned decent assistance from the live chat, most found email and chat support lacking.

In summary, while some punters are satisfied with the betting product itself, serious concerns around withdrawal limits, account shutdowns, verification hassles and poor support persist among portions of the player base. This maligned reputation seems at odds with the company’s prominent sponsorship deals and initial rapid growth across Africa. Addressing these recurring pain points around trust and service could go a long way toward improving public perception.